Not satisfied or do you have a complaint?

Have more questions? Submit a request

Not happy with your product?
When you are not entirely happy about a received product or about one of our services, then please let our Customer Service team know by sending an e-mail to

Please send us a detailed and clear discription, stating:
- Your order number
- Customer number
- Date of purchase
- A photo (if possible)

You'll receive response about the handling of your complaint within a few working days (with a maximum of 14 days).

If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee or to this Disputes Committee via the European ODR Platform.

Please note: complaints due to washing, holes and pilling of the fabric are not part of a production error and can't be considered as a complaint.

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