Can I exchange an item?

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When you want to exchange an item, please notify us in the return notification. Go to to notify us about your exchange.

Exchanging via your account
- Log into your account and select the item(s) you wish to exchange
- Let us know how many items you wish to exchange and tell us why
- Choose 'shop credit' instead of 'money refund', check everything and confirm
- After having completed your registration, the amount will be added to your account as shop credit
- Place your new order, your shop credit is processed automatically
- State the return number on the package and follow further instructions in the confirmation e-mail
- After we've received your package, we'll start packing your new order as soon as possible
- Return status: as soon as your new order is sent, we'll send you a confirmation e-mail

Exchanging without an account
Did you place an order without an account? Then exchanging is not possible. You need to create an account first to register your exchange and to receive shop credit.

Exchange sale
Exchange or return of sale items are subject to the same conditions as exchange of items that are not discounted.

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