Can I exchange an item?

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When you want to exchange an item, please notify us in the return notification. Go to to notify us about your exchange.

Exchanging via your account
- Log into your account and select the item(s) you wish to exchange
- Let us know how many items you wish to exchange and tell us why
- Choose 'shop credit' instead of 'money refund', check everything and confirm
- After having completed your registration, the amount will be added to your account as shop credit
- Place your new order, your shop credit is processed automatically
- State the return number on the package and follow further instructions in the confirmation e-mail
- After we've received your package, we'll start packing your new order as soon as possible
-Return status: as soon as your new order is sent, we'll send you a confirmation e-mail

Exchanging without an account
Did you place an order without an account? Then exchanging is not possible. You need to create an account first to register your exchange and to receive shop credit.

Exchange sale
We believe in the quality and durability of our collection and always decide last-minute which items go on sale - whereas items from our Essentials Shop never or hardly go on sale. Therefore, giving information upfront on which items will go on sale is not possible. Also, as soon as our sale starts, items sell out quickly and the availability of sizes is very limited.
For exchanging or returning sale items, the same return and exchange conditions apply as with items that are not on sale. Read more under heading 'Return and exchange conditions'.

Bought an item earlier that is now on sale?
We do not return the discount amount afterwards because the available sizes are often already limited as soon as an item goes on sale - it is very probable that your size wouldn't have been available anymore at that time. The same applies to sale items that are further discounted later.

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